Q. Where is my order? can I get a tracking link?
All orders are dispatched from the USA and take around 5-7 working days. You will automatically receive an email with the tracking information once the item has been dispatched from our warehouse. Please check your spam folder before you contact us. If your item is delayed past 7 working days please contact us and we can help you. You can also tracking your order via our order tracking page.
Q. I haven’t received my order confirmation
Order confirmations are emailed automatically after a purchase. Sometimes these confirmations get sent into the spam folders. Please check before contacting us.
Q. Do you provide discrete packaging?
All our packaging arrives in either a generic brown carton box or a custom branded carton box to ensure your product doesn’t get damaged
Q. Are you a legitimate company?
Yes, Our company name is ‘DHP INC’ we are a registered company based out of the state of Florida USA. All of our products come directly from the leading whitening brands and are shipped from the US. Please read our reviews to see our many happy customers.
Q. What name appears on my bank statement?
“DHP INC” is the name that appears on your bank statement along with your order number – We own multiple websites and we fall under this US company. Please contact us for more information if you have any further questions.
Q: Will I have to pay VAT, Duties, or Taxes?
No, all of our products are shipped from the US via Airmail. You will not have to pay VAT, Duties, or Taxes on any items. We declare the package as a gift with a low value.
Q: Are the products you sell genuine?
Yes, we are based in the USA and we only deal with genuine US suppliers who supply quality products to us. These authentic products can only be sourced directly from the US.
Q: How can I contact you?
The most effective way for customers to reach us is by the contact form or via email: [email protected]. Our email account is checked several times a day.