Terms & Conditions

Terms & Conditions

These terms and conditions (“Agreement”) outline the general terms and conditions of your use of the Direct Teeth Whitening website (“Website” or “Service”) and any related products and services (collectively, “Services”). This Agreement is legally binding between you (“User,” “you,” or “your”) and Direct Teeth Whitening (“Direct Teeth Whitening,” “we,” “us,” or “our”). If you are entering this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User,” “you,” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Direct Teeth Whitening, even though it is electronic and not physically signed by you, and it governs your use of the Website and Services.

Accounts and Membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and agreeing to this Agreement, you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part there of) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third Party Services

If you decide to enable, access, or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Direct Teeth Whitening with respect to such other services. Direct Teeth Whitening is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access, or use of any such other services, or your reliance on the privacy practices, data security processes, or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Direct Teeth Whitening to disclose your data as necessary to facilitate the use or enablement of such other service.

Links to Other Resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Shipping Policy

All of our shipping times are estimates only. Shipping fees are non-refundable.

By agreeing to our terms and conditions, you agree that couriers can leave your order in a location on your property. Direct Teeth Whitening will not be held responsible for any items stolen or damaged on your property. If your order is delivered and you have not received it, we will work with the couriers to help resolve this issue; however, the courier’s decision is final.

Returns Policy

Due to hygiene and safety reasons, Direct Teeth Whitening does not accept returns or exchanges on any of our products unless they are in unopened condition. This does not affect your statutory rights.

By agreeing to our terms and conditions on the checkout page, you are agreeing to our returns policy. Please ensure you understand our policy before placing your order.

Dental Product Purchase Conditions

You will have a consultation with your dentist before using any products on Direct Teeth Whitening who will advise you what product is suitable for you.

You must be over 18 years of age to purchase and use any products from Direct Teeth Whitening, unless approved by your dentist.

You have read and fully understand how to use whitening strips or gel section and any available instructions on the product page.

If we do not have your item in stock, an equal or like-for-like item of greater value may be dispatched.

If you experience any problems with any product, you will immediately stop and consult your dentist/doctor.

If you are pregnant, always consult your Dentist and Doctor before using any products from Direct Teeth Whitening.

All orders not called for, failed to collect, and incomplete address returns will be subject to postal charges and a 5% restocking fee.

Only use the products for the sole purpose they are intended for.

Direct Teeth Whitening must be contacted within 14 days of your delivery date for denial of receipt. In the event you contact us after 14 days, we will be unable to assist, and no claim will be filed.

You will not use our products if you have any loose or decayed teeth, loose crowns, bridgework, fixed orthodontic treatment, or any other oral problems such as gum disease.

We recommend to use only custom-made mouth guards formed by a Dentist or Dental Lab or ones supplied by us.

You will not use our products if you are allergic to Carbamide Peroxide, Glycerin, Carbome Flavour, Hydrogen Peroxide, Ammonium, Hydroxide, and Silicone. To use any whitening product over 0.1% from Direct Teeth Whitening, you must be a lawful practiced/qualified dentist. For any products greater than 0.1%, you confirm they are only used for research purposes and not cosmetic use.

Direct Teeth Whitening cannot be held liable for any damage to persons, property, or any intangible damage alleged to be the result of defective performance or incorrect use of the items sold by Direct Teeth Whitening. We accept no liability whatsoever for damage of any nature caused by this website and/or decisions based on information from the website.

Intellectual Property Rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, whether registered or unregistered, including all applications and rights to apply for and be granted, rights to claim priority from such rights and all similar or equivalent rights or forms of protection, and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Direct Teeth Whitening or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Direct Teeth Whitening. All trademarks, service marks, graphics, and logos used in connection with the Website and Services are trademarks or registered trademarks of Direct Teeth Whitening or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Direct Teeth Whitening or third party trademarks.


You agree to indemnify and hold Direct Teeth Whitening and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services, or any willful misconduct on your part.

Changes and Amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us.

Direct Teeth Whitening is owned and operated by DHC inc. We are a registered company in the USA. Our address is below:

515 Centerbrook Drive
Brandon, FL 33511